Domestic Shipping:
We offer Shipping anywhere in Maharashtra, which includes flat shipping across Maharashtra for only Rs 75/- per order. Orders placed from Pune District will be eligible for free shipping.
Please allow 1-3 working days for your order to be dispatched. We aim to ship within the aforementioned time frame, providing card security checks are complete, payment received and stock availability is confirmed. Orders Received on Sunday or during Holidays are dispatched the following Monday or next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
Based on the Pin codes, the corresponding courier partner is assigned for your shipment. Please note that we try our best to dispatch your orders within 1-3 working days. However, in certain cases, products might not be available with us, which cause a delay in dispatch. In such cases, we either seek permission from you to delay shipments, or partially ship the order, on the basis of your confirmation.
Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.
Please mail us at sales@foodthink.in if you have any queries.
Cancellation of Order by User
After placing an order, customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will can either send us a mail or change the status in your Account section. If the products have been dispatched, then we would not be able to cancel the order.
General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be canceled. foodthink.in has complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by foodthink.in and accept foodthink.in's decision regarding the cancellation.
Cancellation of Order by foodthink.in
foodthink.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by foodthink.in for re-delivery shall be claimed from the User.
Items Damaged/Missing in Shipping:
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
Products received in damaged/defected state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage - if it is a courier issue or a packaging issue. However items once opened, would not be taken back.
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement / return of item is made within the stipulated time-frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return / replacement without our confirmation.
Our Return Policy:
• Replacement request must be made within 7 days of purchase and must not be part of above list
• There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
• In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all the three attempts, due to recipient not available / premises locked, etc., the customer shall still be charged for the order.
Our Refund Policy:
Refunds would be made via the same mode as received and would be made within 7 days to your account. Please note that refunds are initiated from our side within 48 hours of confirmation of refund to you. However, if our payments are routed via our third-party partners, it would generally take 3-7 days to credit the amount to your account.
Cases of goods unavailability or service problem:
• If the item sent for replacement is not available, we will try to give you best possible alternatives, but at the end choice of customer will be final
• If the order is confirmed by us and order is not able to ship the product on time, then we will give a refund to the customer, if customer demands
• 100% refund will be given, if product is not available or vendor is not able to ship the products
• For couriered products, if the delivery address is out-side the service area, then only 100% refund will be given
Shipping Returned Merchandise:
In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. foodthink.in does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs.